For a fiber project enquiry, call 888-344-3846 or use the NERSA assessment form.

Information to include

Provide the facility location, your role, the affected buildings or equipment rooms and the outcome you need. State whether the work concerns a new installation, expansion, testing or a fault. Include the project schedule and access restrictions.

For a fault report

Identify the affected location or link, when the problem began, whether it is intermittent and any recent work or power event. Note which systems still operate. Preserve observations before changing equipment. Do not assume a cable break solely because an application is unavailable.

Detailed records

Mention whether drawings, cable schedules and test files are available. Arrange an appropriate way to exchange sensitive site records after the initial contact. Do not place passwords, access codes or detailed security diagrams in a public form. Confirm the site visit, scope and service arrangements directly with NERSA.